TERMS AND CONDITIONS OF SUPPLY

 

This page tells you information about us and the legal terms and conditions (Terms) on which we sell any of the products (Products) listed on our website (http://www.rhmb.co.uk/). 


These Terms will apply to any contract between us for the sale of Products to you. Please read these Terms carefully and make sure that you understand them before ordering any Products.  Please note that payment of a deposit (as required to place an order) is taken as acceptance of these Terms.


These Terms may be amended at any time. Please check these Terms prior to placing an order to ensure you understand the terms which will apply at that time. These Terms are accurate as of 01/01/2018.


These Terms, and any Contract between us, are only in the English language.


1.    INFORMATION ABOUT US

1.1.    We operate the website www.rhmb.co.uk. We are RHMB LTD, a company registered in England and Wales under company number 9688732. Our registered office is 6, 86 Balcorne St, London, E9 7AU.

1.2.    Contacting us if you are a consumer:

(a)    To cancel a Contract in accordance with your legal right to do so, you just need to let us know that you have decided to cancel. Please contact us via email at rob@rhmb.co.uk, or telephone on 07939553887 should you with to cancel. Unfortunately, due to the custom nature of the Products, deposits cannot be refunded, nor can Products be returned. Should extenuating circumstances present themselves, RHMB may accept a cancellation or return. In this event, a refund will be issued of any funds that have not been spent on materials or allocated for labour.
(b)    If you wish to contact us for any other reason, including because you have any complaints, you can contact us by telephoning us at 07939553887 or by e-mailing us at rob@rhmb.co.uk.
(c)    If we have to contact you or give you notice in writing, we will do so by e-mail or by pre-paid post to the address you provide to us in your order.

1.3.    Contacting us if you are a business. You may contact us by telephoning us at 07939553887 or by e-mailing us at rob@rhmb.co.uk. If you wish to give us formal notice of any matter in accordance with these Terms, please see clause 20.3.


2.    OUR PRODUCTS

2.1.    The images of the Products on our site are for illustrative purposes only. Although we have made every effort to display the materials accurately, we cannot guarantee that your computer's display accurately reflect the colour, texture and appearance of the Products. Your Products may vary slightly from those images. 

2.2.    Although we have made every effort to be as accurate as possible, because our Products are handmade, all sizes, weights, capacities, dimensions and measurements indicated on our site may vary.

2.3.    The packaging of the Products may vary from that shown on images on our site.


3.    USE OF OUR SITE

Your use of our site is governed by our Terms of Website Use. Please take the time to read these, as they include important terms which apply to you.


4.    HOW WE USE YOUR PERSONAL INFORMATION

We only use your personal information in accordance with our Privacy Policy, found in our Terms of Website Use. Please take the time to read these, as they include important terms which apply to you.


5.    IF YOU ARE A CONSUMER

This clause 5 only applies if you are a consumer.

5.1.    If you are a consumer, you may only purchase Products from our site if you are at least 18 years old.


6.    IF YOU ARE A BUSINESS CUSTOMER

This clause 6 only applies if you are a business.

6.1.    If you are not a consumer, you confirm that you have authority to bind any business on whose behalf you use our site to purchase Products.

6.2.    These Terms and any document expressly referred to in them constitute the entire agreement between you and us and supersedes and extinguishes all previous agreements, promises, assurances, warranties, representations and understandings between us, whether written or oral, relating to its subject matter. 

6.3.    You acknowledge that in entering into this Contract you do not rely on any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in these Terms or any document expressly referred to in them.

6.4.    You and we agree that neither of us shall have any claim for innocent or negligent misrepresentation based on any statement in this Contract.


7.    HOW THE CONTRACT IS FORMED BETWEEN YOU AND US

7.1.    Please contact us by telephone on 0793955387, or via email at rob@rhmb.co.uk if you would like to place an order. We will be happy to take you thought the process.

7.2.    Upon agreeing the scope of work a 50% non-refundable deposit is taken to secure your place in the work schedule and your order is accepted.

7.3.    You will receive an email confirming the details of the order. The Contract between us will only be formed when we send you this confirmation.


8.    OUR RIGHT TO VARY THESE TERMS

8.1.    We amend these Terms from time to time. Please look at the top of this page to see when these Terms were last updated and which Terms were changed.

8.2.    Every time you order Products from us, the Terms in force at the time of your order will apply to the Contract between you and us.
8.3.    We may revise these Terms as they apply to your order from time to time to reflect the following circumstances:

(a)    changes in relevant laws and regulatory requirements; or  
(b)    circumstances relevant to us.

8.4.    If we have to revise these Terms as they apply to your order, we will contact you to give you reasonable advance notice of the changes and let you know how to cancel the Contract if you are not happy with the changes. You may cancel either in respect of all the affected Products or just the Products you have yet to receive. If you opt to cancel, you will have to return (at our cost) any relevant Products you have already received and we will arrange a full refund of the price you have paid, including any delivery charges.


9.    YOUR CONSUMER RIGHT OF RETURN AND REFUND

This clause 9 only applies if you are a consumer.

9.1.    If you are a consumer, you have a legal right to cancel a Contract under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013] during the period set out below in clause 9.3. This means that during the relevant period if you change your mind or decide for any other reason that you do not want to receive or keep a Product, you can notify us of your decision to cancel the Contract and receive a refund. Advice about your legal right to cancel the Contract is available from your local Citizens' Advice Bureau or Trading Standards office.

9.2.    However, this cancellation right does not apply in the case of made to order, bespoke or customised product orders.

9.3.    Your legal right to cancel a Contract starts from the date of the confirmation (the date on which we e-mail you to confirm our acceptance of your order), which is when the Contract between us is formed. Your deadline for cancelling the Contract is 14 days after the day on which you receive the Product.


9.4.    To cancel a Contract, you just need to let us know that you have decided to cancel. The easiest way to do this is to complete the cancellation form (a copy of which is at the end of these terms and conditions). If you use this method we will e-mail you to confirm we have received your cancellation. 


You can also e-mail us at rob@rhmb.co.uk or contact us by telephone on 07939553887 or by post to RHMB Ltd, 6, 86 Balcorne St, London, E9 7AU. If you are e-mailing us or writing to us please include details of your order to help us to identify it. If you send us your cancellation notice by e-mail or by post, then your cancellation is effective from the date you send us the e-mail or post the letter to us.

9.5.    If you cancel your Contract we will:

(a)    refund you the price you paid for the Products. However, please note we are permitted by law to reduce your refund to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.
(b)    refund any delivery costs you have paid, although, as permitted by law, the maximum refund will be the costs of delivery by the least expensive delivery method we offer (provided that this is a common and generally acceptable method).
(c)   make any refunds due to you as soon as possible and in any event within the deadlines indicated below:
(i)    if you have received the Product and we have not offered to collect it from you: 14 days after the day on which we receive the Product back from you or, if earlier, the day on which you provide us with evidence that you have sent the Product back to us.  For information about how to return a Product to us, see clause 9.8;
(ii)    if you have not received the Product or you have received it and we have offered to collect it from you: 14 days after you inform us of your decision to cancel the Contract.

9.6.    If you have returned the Products to us under this clause 9 because they are faulty or mis-described, we will refund the price of the Products in full, together with any applicable delivery charges, and any reasonable costs you incur in returning the item to us.

9.7.    We will refund you on the credit card or debit card used by you to pay. If you used vouchers to pay for the Product we may refund you in vouchers.

9.8.    If a Product has been delivered to you before you decide to cancel your Contract: 

(a)    then you must return it to us without undue delay and in any event not later than 14 days after the day on which you let us know that you wish to cancel the Contract. You can either, send it back, return it to us in-store or hand it to our authorised carrier. Please contact us for our returns address, printable returns labels and information about our authorised carrier and how to arrange a return.
(b)    unless the Product is faulty or not as described (in this case, see clause 9.6), you will be responsible for the cost of returning the Products to us. If the Product is one which cannot be returned by post, we estimate that if you use the carrier which delivered the Product to you, these costs should not exceed the sums we charged you for delivery. 

9.9.    Because you are a consumer, we are under a legal duty to supply Products that are in conformity with this Contract. As a consumer, you have legal rights in relation to Products that are faulty or not as described. These legal rights are not affected by your right of return and refund in this clause 9 or anything else in these Terms. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office. 


10.    DELIVERY

10.1.    A provisional delivery date will be given upon receipt of deposit. Due to the length of builds, this date may change due to unforeseen events during the duration. Occasionally our delivery to you may be affected by an Event Outside Our Control. See clause 19 for our responsibilities when this happens. 

10.2.    If no one is available at your address to take delivery, we will leave you a note that the Products have been returned to our premises, in which case, please contact us to rearrange delivery.

10.3.    Delivery of an Order shall be completed when we deliver the Products to the address you gave us and the Products will be your responsibility from that time. 

10.4.    You own the Products once we have received payment in full, including all applicable delivery charges. 
This clause 10.6 only applies if you are a consumer.

10.5.    If we miss the delivery deadline for any Products then you may cancel your Order straight away if any of the following apply:

(a)    we have refused to deliver the Products;
(b)    delivery within the delivery deadline was essential (taking into account all the relevant circumstances); or
(c)    you told us before we accepted your order that delivery within the delivery deadline was essential.

10.6.    If you do not wish to cancel your order straight away, or do not have the right to do so under clause 10.5, you can give us a new deadline for delivery, which must be reasonable, and you can cancel your Order if we do not meet the new deadline.

10.7.    If you do choose to cancel your Order for late delivery under clause 10.6 or clause 10.7, you can do so for just some of the Products or all of them, unless splitting them up would significantly reduce their value. If the Products have been delivered to you, you will have to return them to us or allow us to collect them, and we will pay the costs of this. After you cancel your Order we will refund any sums you have paid to us for the cancelled Products and their delivery.

10.8.   Delivery will not be made until the balance of the cost of the Product is paid, including delivery charges.


11.    PRICE OF PRODUCTS AND DELIVERY CHARGES

11.1.    The prices of the Products will be as quoted on our site at the time you submit your order. We take all reasonable care to ensure that the prices of Products are correct at the time when the relevant information was entered onto the system. However please see clause 13.5 for what happens if we discover an error in the price of Product(s) you ordered.

12.2.    Prices for our Products may change from time to time, but changes will not affect any order you have already placed.

11.3.    The price of a Product includes VAT (where applicable) at the applicable current rate chargeable in the UK for the time being. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Products in full before the change in VAT takes effect.

11.4.    The price of a Product does not include delivery charges. Our delivery charges are as advised to you during the order process.

11.5.    It is always possible that, despite our reasonable efforts some of the Products on our site may be incorrectly priced. We will normally check prices as part of our dispatch procedures so that: 

(a)    where the Product's correct price is less than the price stated on our site, we will charge the lower amount when dispatching the Products to you. However, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, we do not have to provide the Products to you at the incorrect (lower) price; and
(b)    if the Product's correct price is higher than the price stated on our site, we will contact you as soon as possible to inform you of this error and we will give you the option of continuing to purchase the Product at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing.


13.    HOW TO PAY

13.1.    You can  pay for Products via direct bank transfer. 

13.2.   Payment for the Products and all applicable delivery charges is in advance. 


14.    OUR LIABILITY IF YOU ARE A BUSINESS

This clause 17 only applies if you are a business customer.

14.1.    We only supply the Products for internal use by your business, and you agree not to use the Product for any resale purposes.

14.2.    Nothing in these Terms limits or excludes our liability for:

(a)    death or personal injury caused by our negligence;
(b)    fraud or fraudulent misrepresentation;
(c)    breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession); or
(d)    defective products under the Consumer Protection Act 1987.

14.3.    Subject to clause 17.2, we will under no circumstances whatever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the Contract for:

(a)    any loss of profits, sales, business, or revenue;
(b)    loss or corruption of data, information or software;
(c)    loss of business opportunity;
(d)    loss of anticipated savings;
(e)    loss of goodwill; or
(f)    any indirect or consequential loss.

14.4.    Subject to clause 17.2, our total liability to you in respect of all losses arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the amount actually received by us from you in accordance with these Terms.

14.5.    Except as expressly stated in these Terms, we do not give any representation, warranties or undertakings in relation to the Products. Any representation, condition or warranty which might be implied or incorporated into these Terms by statute, common law or otherwise is excluded to the fullest extent permitted by law. In particular, we will not be responsible for ensuring that the Products are suitable for your purposes.


15.    OUR LIABILITY IF YOU ARE A CONSUMER

This clause 18 only applies if you are a consumer.

15.1.    If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into this contract.

15.2.    We only supply the Products for domestic and private use. You agree not to use the product for any commercial, business or resale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

15.3.    We do not in any way exclude or limit our liability for:

(a)    death or personal injury caused by our negligence;
(b)    fraud or fraudulent misrepresentation;
(c)    any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession); 
(d)    any breach of the terms implied by section 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples); and
(e)     defective products under the Consumer Protection Act 1987.

16.    EVENTS OUTSIDE OUR CONTROL

16.1.    We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control is defined below in clause 19.2.  

16.2.    An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.

16.3.    If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract:

(a)    we will contact you as soon as reasonably possible to notify you; and
(b)    our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over. 

16.4.    You may cancel a Contract affected by an Event Outside Our Control which has continued for more than 30 days. To cancel, please contact us. If you opt to cancel, you will have to return (at our cost) any relevant Products you have already received and we will refund the price you have paid, including any delivery charges.


17.    COMMUNICATIONS BETWEEN US

17.1.    When we refer, in these Terms, to "in writing", this will include e-mail.

17.2.    If you are a consumer you may contact us as described in clause 1.2. 

17.3.    If you are a business: 

(a)    Any notice or other communication given by you to us, or by us to you, under or in connection with the Contract shall be in writing and shall be delivered personally, sent by pre-paid first class post or other next working day delivery service or e-mail.
(b)    A notice or other communication shall be deemed to have been received: if delivered personally, when left at our registered office; if sent by pre-paid first class post or other next working day delivery service, at 9.00 am on the second Business Day after posting or if sent by e-mail, one Business Day after transmission.
(c)    In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee. 
(d)    The provisions of this clause shall not apply to the service of any proceedings or other documents in any legal action.


18.    OTHER IMPORTANT TERMS

18.1.    We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms. We will always notify you in writing or by posting on this webpage if this happens. 

18.2.    You may only transfer your rights or your obligations under these Terms to another person if we agree in writing. However if you are a consumer and you have purchased a Product as a gift, you may transfer the benefit of our warranty in clause 16 to the recipient of the gift without needing to ask our consent. 

18.3.    This Contract is between you and us. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties) Act 1999 or otherwise. However, if you are a consumer, the recipient of your gift of a Product will have the benefit of our warranty at clause 16, but we and you will not need their consent to cancel or make any changes to these Terms.

18.4.    Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

18.5.    If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you. 

18.6.    If you are a consumer, please note that these Terms are governed by English law. This means a Contract for the purchase of Products through our site and any dispute or claim arising out of or in connection with it will be governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.

18.7.    If you are a business, a Contract and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales. 

18.8.    If you are a business, we both irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with a Contract or its subject matter or formation (including non-contractual disputes or claims).